FAQs
Where are meetings held?
Most clients prefer to meet us at our offices, free from distractions, to discuss their financial plan. We can meet virtually via Zoom or Teams as well. We visit clients at home or at their place of work upon request.
Do you have parking?
Yes we have parking for visitors at the front of our building with easy access to our offices.
Do I have to pay for an initial meeting?
No – an initial meeting is free of charge and without obligation. This is your chance to discuss your requirements and get to know us. It’s an opportunity for us both to see if we’re a good fit for each other. You can expect to understand how we work, our fees, timescales and what happens next at this meeting.
What do I need to bring to an initial meeting?
Prior to the initial meeting there will have been a conversation to discuss your requirements, during this meeting you will be asked to bring any relevant information. In addition, we may ask you to complete a short questionnaire in advance to get the most from our time together.
How long should I allow for an initial meeting?
It depends, in most cases we find that an hour and a half is enough but depending on the flow and the complexity it could be up to two hours.
Do I have to sign up to your services at an initial meeting?
Not at all. The initial meeting is designed to see if we are a good fit. There will be a follow up email and time for us both to reflect before any commitment.
How can I book an initial meeting?
Please refer to the ‘contact us’ section of the website or call our offices on 01484 608095.
Are you independent?
Yes, we are independent, ensuring we act with the best interests of our clients not tied to certain products or services, giving our clients peace of mind.
Are you regulated?
Yes – by the Financial Conduct Authority, our details can be found here: https://register.fca.org.uk/s/firm?id=001b000000MfYHtAAN
Can you advise on Final Salary/Defined Benefit transfers?
No. We have specialist firms that we work with that can provide advice on Final Salary / Defined Benefit transfers, whilst we look after all your other financial needs.
What happens if my Financial Planner is away on holiday?
We operate a collegiate approach. At any one time you will be looked after by three members of our team. There will always be someone qualified to help if your adviser is away. Ongoing work will be handed over with a full debrief and you will be informed who you can contact.
What do you charge for a financial plan?
This will depend on the complexity of advice required. Should you wish to come on board with us, you will expect to pay a fixed initial report fee, followed by an ongoing servicing fee, both of which will be fully and clearly disclosed at the outset.
Do you get commission?
No, we are paid by our clients only not by product providers. All fees are clear transparent and explained at outset, prior to any work being undertaken.
Do you charge VAT?
Yes – in some circumstances which will be detailed in full if appropriate.
Registered in England & Wales number: 5847483 | VAT Registration Number: 159 4227 91
Robertson Baxter Limited is directly authorised and regulated by the Financial Conduct Authority (FCA). FCA Registration Number: 462209
Guidance and advice is subject to the UK regulatory regime and is therefore restricted to consumers based in the UK.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses are not able to resolve themselves. To contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk.
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